Taqu Mart – Cancellation and Refund Policy

1. Cancellation Policy

a. Order Cancellation: Customers may cancel an order before it has been processed for shipment. To cancel an order, please contact our customer support at [+91 92349 17605] as soon as possible.

b. Processed Orders: Once an order has been processed for shipment, it cannot be canceled. Please refer to our return policy for information on returning products after receiving them.

2. Refund Policy

a. Defective or Damaged Products: If you receive defective or damaged products, please contact us within [2] days of receiving the order. We may request evidence such as photographs to assess the issue. We will provide a refund or replacement for eligible products.

b. Non-Defective Products: For non-defective products, our refund policy is as follows:

  • Full Refund: Products returned within [2] days of receipt in their original condition (unopened, unused, and in their original packaging) are eligible for a full refund.

  • Partial Refund: Products that are returned with opened or damaged packaging may be eligible for a partial refund at our discretion.

c. Refund Process: Refunds will be processed using the original payment method within [2] days of receiving the returned products. Shipping fees are non-refundable unless the return is due to a mistake on our part.

3. Return Procedure

a. Contact Customer Support: To initiate a return, please contact our customer support at [+91 82521 27791] to receive instructions and a return authorization.

b. Shipping Costs: Customers are responsible for the cost of return shipping unless the return is due to a mistake on our part or the product is defective or damaged.

4. Exceptions

a. Perishable Items: Due to the nature of grocery items, perishable products are not eligible for return or refund unless they are defective or damaged.

5. Contact Us

If you have any questions about our cancellation and refund policy, please contact us at [+91 82521 27791].

By placing an order on Taqu Mart, you agree to comply with and be bound by this cancellation and refund policy.